Let us look after your property

Reduce the hassle of being a landlord

Complete peace of mind

Our Full Property Management service is designed to give you peace of mind, covering all aspects of the tenancy, from the offer stage right through to the deposit return. We’ll provide the best possible service and ensure you stay fully compliant with all necessary legislation.

A trusted partner

Our focus is residential lettings and property management, so you can trust us to get it right. We look after over 500 properties on behalf of our clients throughout London, ranging from single property landlords to companies with larger portfolios.

Personal Property Manager

Why not free up your time dealing with tenants’ calls and chasing unpaid rent? Let your personal, experienced and friendly Property Manager take the load. You’ll benefit from prompt and proactive rent collection and a team of competitively priced tradespeople to deal with any maintenance issues.

Services & Fees

Our Property Management Team provide move-in, maintenance, renewal and move-out services.

  • Moving In Process
  • Obtaining references
  • Right To Rent checks
  • Drawing up contracts
  • Registering deposits
  • Tenant(s)  with full inventory  check in and check out report *
  • Key holding service
  • Maintenance

We have a large portfolio of experienced, trustworthy contractors, all competitively priced.

We ensure landlords are notified of repairs and costs involved before works are carried out, working to keep both landlord and tenant happy.

An emergency service over the weekend period for emergency repairs (i.e leaks, boiler breakdowns, break in, loss of power, etc). We use the same contractors both for general and emergency repairs, so no over the top charges for out of hour repairs.

Organising Gas Safety Inspections, EICR Certificates , Energy Performance Certificates and CO Alarms etc...

All financial matters will be handled by the full time Finance Manager.

 

RENT COLLECTION

  • Prompt payments to landlords.
  • Provide monthly statements with full details of income and any expenditure.
  • Chasing tenants’ late rents by telephone and a series of formal rent demands sent electronically and by post.
  • Working closely with external legal teams if required.

 

RENT REVIEW OF CONTRACTS

  • Serving Section 13 Form 4A within time frame.
  • Full negotiation of rent increases.
  • Always striving to get you the best terms.
  • Organising Addendum to the Contract.

 

END OF TENANCY

Full detailed check-out report at the end of the tenancy which is based on and compared to the original check-in report.*

The check-out process includes the meeting of the tenant(s) at the property, ensuring meter readings are read correctly, collecting all keys and leaving the property secure.

Advising the landlord on justifiable deposit deductions.

Informing tenants clearly of any justifiable deductions from the deposit and the final amount due back on deposit to minimise disputes.

RETURN OF DEPOSIT

 

LETTINGS ONLY SERVICE

  • Rental valuation
  • Extensive Marketing of your property
  • Staff accompanied viewings
  • Negotiate terms between you & prospective tenants. Landlord and Tenant meetings can be arranged
  • Financial & Suitability References taken, checked and approved by you

Each office has a full time administrator solely dedicated to processing every tenancy

  • Monies collected, including First Month’s Rent and Security Deposit
  • Statement prepared and submitted with payment to you on move-in

Letting Fee based on 12 Months initial period of agreement= 11% (13.2% incl VAT)

Rent Review Fee based on second 12-month period and
for every subsequent 12-month period or part thereof= 11% (13.2% incl VAT)

Tenancy Agreement Fees

Written Statement & Tenancy Agreement Assured Periodic Tenancy= £360

Landlord Referencing Fee - tenant referencing collection and suitability
of work/university, bank, previous landlord and guarantor where
required. (No additional charge for referencing guarantors)

= £66 per tenant

Right to Rent Fees – Statutory obligatory check prior to tenant
being handed keys on move-in= £42 per tenant

Sanctions Check Fee – Statutory obligatory check = £15.30 per tenant

All fees unless otherwise stated are inclusive of VAT


LETTING & PROPERTY MANAGEMNT SERVICE

Letting Only Service above “plus”:

  • Dedicated Property Manager
  • Landlord Portal giving instant access to all documents
  • Fully vetted contractors at competitive rates
  • 24 hour Emergency Maintenance Repairs
  • Inventory Check In and Check Out *
  • Dedicated Finance Manager dealing with Rent Collections and Arrears
  • Collection of Rents and processed to your account within 3 working days
  • Rent Arrears Chasing System with less than 1% of rents in arrears
  • Monthly Statements with Income & Expenditure to assist with Tax Reporting

Our fees for the Letting and Property Management = 6% (7.2% incl VAT) gross monthly rent
Plus: Annual Lettings Only Service = as above

* In-going and out-going inventories are the financial responsibility of the Landlord

LETTING & RENT MANAGEMENT SERVICE

Letting Only Service above “plus”:

  • Dedicated Finance Manager dealing with Rent Collections and Arrears
  • Collection of Rents and processed to your account within 3 working days
  • Rent Arrears Chasing System with less than 1% of rents in arrears
  • Monthly Statements with Income & Expenditure to assist with Tax reporting
  • Landlord Portal giving instant access to all documents
  • Optional Inventory Check In and Check Out *

Our fees for the Letting and Rental Management = 3% (3.6% incl VAT) gross monthly rent
Plus: Annual Lettings Only Service = as above

* In-going and out-going inventories are the financial responsibility of the Landlord

RENT REVIEW FEES: ASSURED PERIODIC TENANCY (APT) ROLL-ON FEES: YEAR 2 ONWARDS

Rent review fees are fair and active.

  • Fair - Our Terms and Conditions have been developed to be fair to all parties. If the tenant leaves early we provide you with a refund and if the tenant stays on, you provide us with a fee.
  • Active - Actively persuading tenants to stay and actively negotiate the best terms for you.

Rent Review Fee – Roll-On Fees = 11 % (13.2% incl VAT)
After initial 12 months and for each subsequent year's continuation

The Rent Review Fee applies should the tenants, their family, friends or associates continue the lease on the property after the initial 12 months Protected Period.

Rent Review Administration Fee
Section 13 Notice Form 4A + Addendum to Contract + Sanction Checking = £360
All fees unless otherwise stated are inclusive of VAT.

Other Fees

Arrangement Fee Let Only – Where we organize Repairs and/or,
Gas Certificates Energy Performance Certificate (EPC),
Electrical Installation Condition Report (EICR),
Inventory Check-In/Out, any other work arrangement request

= £36 per item

Carbon Monoxide Alarm Property Management = £30 per alarm
Carbon Monoxide Alarm Property Management Installation = £72 per alarm

Change of Tenant
Referencing = £66 per tenant
Right to Rent = £42 per tenant
Deed of Assignment = £60

Cleaning (specific quote will be provided) = from £249

Court Attendance Property Management charged per day or part thereof = £360

Deposit Protection Year 1 Registration Property Management = £120
Deposit Protection administration on any amendment Property Management = £60

Electrical Inspection Condition Report (EICR) Property Management = £180

Energy Performance Certificate (EPC) Property Management= £90

Fire Blanket Property Management = £50

Gas Safe Certificate (GSC) Property Management = £99

HMRC Return Property Management for Non-Resident Landlords
without NRL approval codes = £60 per quarter

Income and Expenditure Annual Report Property Management = £30

Inspections Property Management

  • First Inspection at 6 month point= Free
  • Additional inspections = £72 per inspection

Inventory Property Management Check-in= from £110 (specific quote provided)
Inventory Property Management Check-out= from £110 (specific quote provided)

License Application Service Property Management = £300

MR2 Form, if required, for First-tier Tribunal= £60

Necessary Works Discretionary Allowance Property Management £650.
This means that if necessary works are required on the property and the cost is £650 or less, and we are unable to contact you, we will proceed with arranging the works.

Referral Fees Property Management: Our vetted contractors may pay a referral fee to Black Katz. The fee paid will be included within the contractor’s invoice and could be up to 20.4% of the total invoice amount depending on the service, the details of which are available on request.
This does not affect the final amount you pay. = up to 20.4%

Rent Guarantee Insurance Service (please ask for an exact quote)= from £404

Section 8 Notice to Quit = £240

Smoke Alarm Property Management= £30 per alarm
Smoke Alarm Property Management Installation= £72 per alarm

Statements Property Management sent on a monthly basis = Free
Statements Property Management Additional copies = £6 per sheet

All fees unless otherwise stated are inclusive of VAT.

Management Tenants only

Maintenance information for properties managed by Black Katz only.

This service is for properties managed by Black Katz only.

In the event of an emergency please call our out of hours:

  • Week Days from 5.00pm please use the emergency line through your Property File Portal.

  • Weekends please use the emergency line through your Property File Portal. .  

    Please note that an emergency is classed as a fire, flood, gas leak, electrical failure, or boiler break down. If your issue is not classed as an “emergency” you should wait until office hours to report the issue.

  • Emergency contractors: Contact Charlie on 07861 383007

  • Emergency email: andrew@blackkatz.com

  • Any false or non-emergency call outs are subject to a call out fee

Thanks for your co-operation.

 

Definition of Emergency:

This relates to any maintenance issue where by the property could be made to be unsafe or considerable damage may be caused to the property as a result of delay in action – Appliances do not fall under an emergency and you should report this through your Property File Portal during business hours. 

Any instances of Anti-social behaviour (resulting in concerns for safety) or burglary must be reported to the police immediately – A crime reference number will be required for any subsequent insurance claim (in case of burglary).

Please be aware there are some instances where you will be required to notify the relevant authorities as follows:

Gas:

Gas Leak: If you smell gas you should immediately turn off the gas supply to the property if the meter is accessible. You must contact Transco as soon as possible to report the leak and exit the property until you are advised the issue has been resolved. You should inform the Property Manager of any works carried out or remedial works required the next working day for follow up.

Carbon Monoxide:

If your Carbon Monoxide Alarm goes off you should immediately open the windows in the property to let in fresh air. Exit the property and call Transco to report the issue. If you are experiencing any health issue as a result you should contact either your doctor or the emergency services. Please ensure you notify the Property Manager the next working day.

Electricity:

Loss of Supply: Please initially check the fuse box for the property and ensure that no fuses have been tripped – If the fuse have tripped please try to return them to the “ON” position. Please also check with your neighbours and if they are also experiencing the same issue as this would indicate loss of power to a larger area; contact National Grid Emergency 0800 111 999 to report the fault and update your property manager the next working day. If the loss of supply appears isolated just to your property please contact our emergency contractor line.

Water:

Supply issue: Before contacting Black Katz Emergency line you should first check with Thames Water to ensure there are no scheduled works being carried out to the supply in your area and your neighbours to ensure they are not experiencing the same issue (which would indicate works being carried out). In times of low temperatures during winter months please ensure that your pipes are not frozen as this can also affect the supply.

Leak:

Immediately shut off water supply using stop cock and immediately advise the emergency line of the issue. You should take steps to reduce the water flow through the property as best as possible using receptacles or towels to catch the leaking water until an engineer attends.

Contact Details

 

PROPERTY MANAGEMENT CUSTOMER SERVICE MANAGER
Black Katz takes good Customer Service very seriously. If you have an issue and feel matters are not progressing with the Team then please feel free to email: andrew@blackkatz.com

Jamie Black – Director

  • Tel: 0207 428 9494
  • Mobile: 07724 314386
  • Email: jamie@blackkatz.co

Dara Madden - Head of Finance

  • Email: dara@blackkatz.com

Molly Sparkes - Head of Rent Reviews & Property Manager

  • Tel: 0207 428 9494
  • Email: molly@blackkatz.com

Tehya Muramoto - Head of Compliance & Finance Manager

  • Tel: 0207 428 9494
  • Email: tehya@blackkatz.com

Alexandra Aldridge - Senior Property Manager

  • Tel: 0207 428 9494
  • Email: ally@blackkatz.com

Clarry Harris - Senior Property Manager

  • Tel: 0207 428 9494
  • Email: clarry@blackkatz.com

Cal – Senior Property and Project Manager

  • Tel: 0207 428 9494
  • Email: cal.m@blackkatz.com

 

 

Ready to put your property in our hands?

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