Let us look after your property

Reduce the hassle of being a landlord

Complete peace of mind

Our comprehensive Property Management service is designed to give you peace of mind, covering all aspects of the tenancy, from the offer stage right through to the deposit return. We’ll provide the best possible service and ensure you stay fully compliant with all necessary legislation.

A trusted partner

Our sole focus is residential lettings and property management, so you can trust us to get it right. We look after over 500 properties on behalf of our clients throughout London, ranging from single property landlords to companies with larger portfolios.

Personal Property Manager

Why not free up your time dealing with tenants’ calls and chasing unpaid rent? Let your personal, full-time Property Manager take the load. You’ll benefit from prompt and proactive rent collection and a team of competitively priced tradespeople to deal with any maintenance issues.

Services & Fees

Our Property Management Team provide move-in, maintenance, renewal and move-out services.

Moving In Process

  • Obtaining references
  • Right To Rent checks
  • Drawing up contracts
  • Registering deposits
  • Tenant(s) check-in with full inventory report
  • Key holding service

Maintenance

  • We have a large portfolio of experienced, trustworthy contractors, all competitively priced.
  • We ensure landlords are notified of repairs and costs involved before works are carried out, working to keep both landlord and tenant happy.
  • An emergency service over the weekend period for emergency repairs (i.e leaks, boiler breakdowns, break in, loss of power, etc). We use the same contractors both for general and emergency repairs, so no over the top charges for out of hour repairs.
  • Organising Gas Safety Inspections, EICR Certificates , Energy Performance Certificates and CO Alarms etc...

Renewal of Contracts

  • Serving Section 21 Notices within appropriate time frame.
  • Full negotiation of new terms and rent increases.
  • Always striving to get you the best deal.
  • Organising renewal contracts.

End of Tenancy

  • Full detailed check-out report at the end of the tenancy which is based on and compared to the original check-in report.*
  • The check-out process includes the meeting of the tenant(s) at the property, ensuring meter readings are read correctly, collecting all keys and leaving the property secure.
  • Advising the landlord on justifiable deposit deductions.
  • Informing tenants clearly of any justifiable deduction from the deposit and the final amount due back on deposit to minimise disputes.
  • Return of deposit.

* There will be an additional charge for the check-out report.

All financial matters will be handled by the full time Finance Manager.

Rent Collection

  • Prompt payments to landlords.
  • Provide monthly statements with full details of income and any expenditure.
  • Chasing tenants’ late rents by telephone and a series of formal rent demands sent electronically and by post.
  • Working closely with external legal teams if required.

Our fees for the Letting and Property Management are in addition to the Lettings Only Service. For UK-based landlords 6% + VAT (7.2% inc VAT) of the gross rent. For overseas landlords 7% + VAT (8.4% inc VAT) due to the additional time and costs involved. Management fees are payable monthly from the rent collected. Inventories are the responsibility of the landlord.

Management Tenants only

Maintenance information for properties managed by Black Katz only.

This service is for properties managed by Black Katz only.

In the event of an emergency please call our out of hours :

  • Week Days from 17.30 pm please find the emergency line through your Property File Portal

  • Weekends please report through your Property File Portal and this will be picked up by one of our out of office operators.

    Please note that an emergency is classed as a fire, flood, gas leak, electrical failure, or boiler break down. If your issue is not classed as an “emergency” you should wait until office hours to report the issue.

    Any false or non-emergency call outs are subject to a call out fee

Thanks for your co-operation.

 

Definition of Emergency:

This relates to any maintenance issue where by the property could be made to be unsafe or considerable damage may be caused to the property as a result of delay in action – Appliances do not fall under an emergency and you should report this to your Property Manager during business hours.

Any instances of Anti-social behaviour (resulting in concerns for safety) or burglary must be reported to the police immediately – A crime reference number will be required for any subsequent insurance claim (in case of burglary).

Please be aware there are some instances where you will be required to notify the relevant authorities as follows:

Gas:

Gas Leak: If you smell gas you should immediately turn off the gas supply to the property if the meter is accessible. You must contact Transco as soon as possible to report the leak and exit the property until you are advised the issue has been resolved. You should inform the Property Manager of any works carried out or remedial works required the next working day for follow up.

Carbon Monoxide:

If your Carbon Monoxide Alarm goes off you should immediately open the windows in the property to let in fresh air. Exit the property and call Transco to report the issue. If you are experiencing any health issue as a result you should contact either your doctor or the emergency services. Please ensure you notify the Property Manager the next working day.

Electricity:

Loss of Supply: Please initially check the fuse box for the property and ensure that no fuses have been tripped – If the fuse have tripped please try to return them to the “ON” position. Please also check with your neighbours to ensure they are not also experiencing the same issue as this would indicate loss of power to a larger area. Providing the answer to these questions is negative you should contact National Grid Emergency 0800 111 999 to report the fault. You should update your property manager the next working day.

Water:

Supply issue: Before contacting Black Katz Emergency line you should first check with Thames Water to ensure there are no scheduled works being carried out to the supply in your area and your neighbours to ensure they are not experiencing the same issue (which would indicate works being carried out). In times of low temperatures during winter months please ensure that your pipes are not frozen as this can also affect the supply.

Leak:

Immediately shut off water supply using stop cock and immediately advise the emergency line of the issue. You should take steps to reduce the water flow through the property as best as possible using receptacles or towels to catch the leaking water until an engineer attends.

Contact Details

 

PROPERTY MANAGEMENT CUSTOMER SERVICE MANAGER 
Black Katz takes good Customer Service very seriously. If you have an issue and feel matters are not progressing with the Team then please feel free to email. tash@blackkatz.com

Cal McNamara – General  Manager 

Rosie Sparkes – Deputy General Manager and Head of  Maintenance

Molly Sparkes – Senior Portfolio Manager

Alexandra Aldridge - Maintenance Manager

Gemma Love  - Portfolio Manager

Tehya Muramoto - Maintenance Manager

Dara Madden  -  Finance Manager -  (remote based)

Michelle Vanderhyde - Renewals Manager - (remote based)  

Ready to put your property in our hands?

Request an informal, no-obligation chat about our Property Management service.