Areas Covered:

This service is for properties managed by Black Katz only

• To report new maintenance issues please login to your Property File: https://blackkatz.propertyfile.co.uk/tenant
• If you have a problem with login in please email: Rosie@blackkatz.com
• For any existing maintenance, please contact your Property Manager directly

• In the event of an emergency please call our out of hours

• Week Days from 5.00 pm please find the emergency line through your Proprty File Portal 

• Weekends please report through your Property File Portal and this will be picked up by one of our out of office operators.

  Please note that an emergency is classed as a fire, flood, gas leak, electrical failure, or boiler break down. If your issue is not classed as an “emergency” you should wait until office hours to report the issue.

  Any false or non-emergency call outs are subject to a call out fee