Areas Covered:

This service is for properties managed by Black Katz only

• To report new maintenance issues please login to your Property File: https://blackkatz.propertyfile.co.uk/tenant
• If you have a problem with login in please email: Rosie@blackkatz.com
• For any existing maintenance, please contact your Property Manager directly

• In the event of an emergency please call our out of hours

• Weekdays from 5.00 pm: please use the emergency line through your Proprty File Portal 

• Weekends: please use the emergency line through your Property File Portal.

  Please note that an emergency is classed as a fire, flood, gas leak, electrical failure, or boiler break down. If your issue is not classed as an “emergency” you should wait until office hours to report the issue.

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  EMERGENCY CONTRACTORS: Contact Charlie on 07861 383007

  Any false or non-emergency call outs are subject to a call out fee